Silk Naturals

I hope you all had a wonderful wonderful holiday season, and that you're somewhere warm and relaxed. Thank you so much for all of your support- you kept us moving! It felt really great to dig in, work hard, and just try to keep up with everything.

I just finished the new shipping spreadsheet, and it looks like I had been undercharging for shipping- to a point where we really weren't breaking even. I like doing cheap shipping- really I do- nothing bugs me more than being overcharged for shipping. BUT we gotta pay the bills- and the mailers, paying someone to print all the labels, and pack everything- and then the Paypal fees on top of that- it adds up quickly. So, on Wednesday our shipping prices will increase by about $1 per package. It's a little bit bigger of an increase than I'd hoped for, but we haven't raised our shipping prices in almost a year, and we've had 2 postal rate increases since then so we have to do a bit bigger bump than I'd planned.

The up side of next week is we're going to be doing some gumballs! I have a million projects on my plate at the moment, but I'm going into the shop to play for the rest of the day. I need the creative outlet, and frankly my skin is so dry and itchy I need to do something about it because it's driving me crazy. I *know* the cure is lotion (or moving to somewhere tropical), but I'm pondering some different ways of doing things- just for fun. Those will make it to the website probably early next week.

Okay...play time! Have a wonderful, fun, safe New Years!

Happy New Years Karen. It is snowing here so I am drinking tea to keep warm. We missed the snow we had here on Christmas since we were gone visiting relatives so it is nice to have a second chance at it. I live in Texas so we don't see snow too often. I'm sorry to hear about the shipping charges, but I understand that you need to be at least breaking even on the shipping. Can't wait to see the gumballs.

Happy New Year to you too Karen!
I believe discovering Silk Naturals has been a really positive point about '09 for me
Even though this might sound a bit sugary or whatever, I'd really like to thank and congratulate you for running such a wonderful company!
I'm fine with the shipping. I think it will still be the cheapest out there anyways.
Have a wonderful year!
Pomeline

Aw, don't worry about the shipping, like others said here and on other forums, you have the cheapest and quickest anyway

And Happy New Year to everyone at Silk Naturals!

My face cracked over the weekend. Literally cracked on the sides of my nose and forehead. It was soooo weird. So a little SN banana mask with some smashed aspirin (stress relief, to boot) and honey....15 minutes later I was all better. It's magic.

No Worries about the shipping increase!!!! You need to make money too!!!!!

Colleen- anytime you miss snow we're more than happy to send you a truckload! It was 4 today. Now it's warmed up to 16!!!
@Silverfern- I'm glad the mask helped- cracking skin isn't fun!

Thank you for your understanding! I know there's almost always someone who will undercut us with something, but I like to think we have a bit more sustainable business model so we can keep up with your needs. There are a million little kitchen table makeup companies, and a lot of them are super cheap, but we've all seen it before- they get popular, and then things slack. The shipping slows down, the emails don't get answered, packages go "missing"- by breaking even on our actual shipping costs hopefully we'll be able to maintain the same level of service that you've all become used-to.

Yay, I LOVE gumballs I will so be stalking the site between now and then (even though I just made another order, doh!)
I am totally fine with a $1 increase in shipping (although will it be more for international?) I am happy to pay appropriately for good service.

Another customer happy to pay the extra $1 so that your small business can at least break even on shipping.

I'm new enough that I haven't had a chance to try a gumball yet. I think I sort of understand the idea from other posts but I will be excited to see them on the site and try one soon hopefully!

Happy early new year and holiday season (from my dog Mr. Yub-Yub below, too)

Happy New Year Karen, and Everyone!
Don't worry about the shipping cost, it's still very reasonable and the shipping is so quick, it's a deal! I'm not going anywhere!! Can't wait for gumballs!

Karen, I think I will let you keep the snow and extra cold weather. Our snow is gone and it is 40 already this morning. I have the dry itchy skin as it is.