Problems with SN site ?

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4wheel
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Problems with SN site ?

Post by 4wheel » Fri Feb 06, 2015 10:53 pm

I put an order in for some of the new Matte l/S and when used my 100 points to my order and when into Pay Pal the order would not go through...? did it twice and it ate my point but would not put my order in. Help SN ? THKS :)
Last edited by 4wheel on Sat Feb 07, 2015 7:55 pm, edited 1 time in total.
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cristy_amk
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Re: Problems with Pay Pal ?

Post by cristy_amk » Sat Feb 07, 2015 7:20 am

You may want to contact them directly. I never had problems with Paypal but had an issue with my points being used up when I was playing around with an order and the cost. They contacted me promptly and went above and beyond to resolve my issue!
4wheel
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Re: Problems with Pay Pal ?

Post by 4wheel » Sat Feb 07, 2015 7:49 pm

Hi Cristy! I did check in my PP account it never went through :shock: That is why I posted the question here. When I tired to enter the PP login it just acted like it was frozen. The after a few more tries of starting over I saw that it was the same issue and my points were gone. :( :( I was hoping Karen or Jen would be able to help? Im thinking it was with the SN site because I never got to get into my PP account. It was stopped from the SN site and never went in PP ...that's why it never showed up there.

Edit: My subject should have been "Problems with SN site?"
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JenW
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Re: Problems with SN site ?

Post by JenW » Sun Feb 08, 2015 12:18 pm

I wish I could be of help, but I can't do much from here. I recommend an email to HQ with as much detail as possible. It might take a bit to track down the problem, especially since there have not been others posting here with the same experience. It might be isolated. If your points are lost, I am pretty sure something can be done to fix that.
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Xarata
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Re: Problems with SN site ?

Post by Xarata » Sun Feb 08, 2015 1:42 pm

I think when the site first relaunched they had some issues with this. Just use the form on the website and they'll fix it
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karen
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Re: Problems with SN site ?

Post by karen » Mon Feb 09, 2015 3:00 pm

Paypal has been a bit glitchy lately. I found the order, and am emailing you privately now to get it situated for you. I'm so sorry!
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4wheel
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Re: Problems with SN site ?

Post by 4wheel » Tue Feb 10, 2015 11:22 am

Thanks, Karen:0) It still would not go from the email that was sent. But I went into my PP account and it was okay to pay it from there. Thanks again :0)

Jen & Xarata thanks for your help too.
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4wheel
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Re: Problems with SN site ?

Post by 4wheel » Tue Jan 24, 2017 4:50 pm

HELP! The site will not let me put anything in my cart. I even get a warring from Microsoft that the SITE IS UNSAFE in a RED PAGE. It states that my personal information could be at risk. Can you help to see if this a real issue or just a crazy day :) THANKS
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4wheel
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Re: Problems with SN site ?

Post by 4wheel » Tue Jan 24, 2017 11:24 pm

It's 11:23 PM and its still stating the same. Ill try again tomorrow. :)
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JenW
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Re: Problems with SN site ?

Post by JenW » Wed Jan 25, 2017 5:00 pm

Hi 4wheel!

I don't see anything weird from here. But I have Norton Antivirus at home. I can put stuff in the cart.

Have you sent Karen an email? (I will do this, too.)

Edit to add: One thing to try: Clearing cache and cookies? Maybe?
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