Contact Me page
Contact Me page
Hi - Sorry to post this but I sent out an email on Monday and haven't gotten a response to my email. I resent again yesterday but was wondering if my message got sent to the junk folder as SN normally responds fairly quickly?
Thanks
Thanks
- MyLavenderHeart
- Posts: 287
- Joined: Sat Mar 06, 2010 1:01 pm
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Re: Contact Me page
Me too, LT16, perhaps something happened to the email on the way?LT16 wrote:Hi - Sorry to post this but I sent out an email on Monday and haven't gotten a response to my email. I resent again yesterday but was wondering if my message got sent to the junk folder as SN normally responds fairly quickly?
Thanks

I contacted them on march 13`th re. a possible glitch in a description on the site, and I never heard back. The last time before that it took about 8 days before I got a reply back, so I just assumed they were busy-busy-busy because of the collection etc. If you don`t get a reply perhaps Jen can answer the question for you here via a forum post, or you PM her if it is more sensitiv info/question

Re: Contact Me page
I saw both of them in there. If there is ever something that I can fix/look up from my end to help things run more efficiently at the shop, I am happy to do it. I know our staff has not changed much, but the volume has grown. As volume increases, we have to be more efficient which means some of the extra emailing might not happen as often.
I think in LT16's case, they were waiting for the package to take care of it in one email. If your tracking says it got there Thursday, I am sure it did. Since they process returns about once a week, you should hear from them next week. All of the information you sent regarding your return was perfect. The emailing ahead of shipping it is more just for us to be on the look out for it.
As for MyLavenderHeart, since it was a web correction, I will fix it! You were right!
I think in LT16's case, they were waiting for the package to take care of it in one email. If your tracking says it got there Thursday, I am sure it did. Since they process returns about once a week, you should hear from them next week. All of the information you sent regarding your return was perfect. The emailing ahead of shipping it is more just for us to be on the look out for it.
As for MyLavenderHeart, since it was a web correction, I will fix it! You were right!
Your Silk Naturals Forum Cruise Director!
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- MyLavenderHeart
- Posts: 287
- Joined: Sat Mar 06, 2010 1:01 pm
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Re: Contact Me page
Just happy to help, Jen! I just figured that if I - who know your products so well - could be tiny bit confused, someone new could be confused too.JenW wrote:I saw both of them in there. If there is ever something that I can fix/look up from my end to help things run more efficiently at the shop, I am happy to do it. I know our staff has not changed much, but the volume has grown. As volume increases, we have to be more efficient which means some of the extra emailing might not happen as often.
I think in LT16's case, they were waiting for the package to take care of it in one email. If your tracking says it got there Thursday, I am sure it did. Since they process returns about once a week, you should hear from them next week. All of the information you sent regarding your return was perfect. The emailing ahead of shipping it is more just for us to be on the look out for it.
As for MyLavenderHeart, since it was a web correction, I will fix it! You were right!
Really awesome that Silk Naturals is growing and getting more customers, but understandably it will make the answering of emails a tiny bit slower with the same staff but with more customers.
Next time I see something that needs to be fixed I will instead PM you, that way I won`t take up unneccessesary time from the regular SN`s customer service (AKA Karen & The Rainbowmakers )
Wow, if Silk Naturals had a employee-band THAT would be a cool name for it! Am I right?????
Karen & The Rainbowmakers
Ok, all done now...

Re: Contact Me page
Love it!
Yes, I will be happy to check into all things webpage related.
Yes, I will be happy to check into all things webpage related.
Your Silk Naturals Forum Cruise Director!
1Olive:14 Ivory
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Re: Contact Me page
Thanks for the update Jen. Since I didn't get a reply just thought it might've gotten into the spam folder or some email glitch.
Good to know my email was received successfully.
Good to know my email was received successfully.
Re: Contact Me page
Oh, forgot to say thanks MLH for your response too! 

Re: Contact Me page
It's weird too because I know I responded to your original email LT. I haven't been to the post office to pick things up since Wednesday, but I did send a response to your original email.
HEHE- that's an awesome band name! Susan would have to front the band though- she's the singer! Jen could play bass, and ummm I guess if we were a punk band I could play guitar- I only know 3 chords.Wow, if Silk Naturals had a employee-band THAT would be a cool name for it! Am I right?????
Karen & The Rainbowmakers
"If it doesn't keep me up at night- it's not worth doing"- Ina Garten
Re: Contact Me page
Hmm. I have an electric cello. Electric bass can't be that far off, and there is one in the house if my daughter will let me touch it. And I know about 6 guitar chords.karen wrote:HEHE- that's an awesome band name! Susan would have to front the band though- she's the singer! Jen could play bass, and ummm I guess if we were a punk band I could play guitar- I only know 3 chords.Wow, if Silk Naturals had a employee-band THAT would be a cool name for it! Am I right?????
Karen & The Rainbowmakers

Your Silk Naturals Forum Cruise Director!
1Olive:14 Ivory
Faves-
Lips: Maiden & Nectar
Eyes: Phantom, Linen, & Fusion + Tarnish
Skincare: BHA & Awesome Sauce
Email a pic for foundation help: colorquestions dot silkmakeup at gmail dot com
1Olive:14 Ivory
Faves-
Lips: Maiden & Nectar
Eyes: Phantom, Linen, & Fusion + Tarnish
Skincare: BHA & Awesome Sauce
Email a pic for foundation help: colorquestions dot silkmakeup at gmail dot com
Re: Contact Me page
Karen - I didn't receive any replies which I thought was odd because SN have always responded really quick to my emails. Thanks for your response Karen. 
