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Re. missing packages: How many weeks before contacting SN
Posted: Wed Nov 16, 2011 4:34 pm
by MyLavenderHeart
I couldn`t remember after how long time I should let pass before I contact SN... When I have emailed them before it usualy takes well over a week before I get a reply so I don`t want to email them unnecessary as they are prob VERY busy right now with a new collection etc.!
In two days time it has been 4 long weeks since I ordered from SN on behalf of my sister, and myself. I am all out and I have a small crisis in my skin because I have used up my facial stuff, so I couldn`t wait any longer to ask what time I should contact SN about my missing orders.
Thanks in advance.
ps. usually it has taken around 8-9 days or never more than 2 weeks from I ordered and untill I got my stuff.
Re: Re. missing packages: How many weeks before contacting S
Posted: Wed Nov 16, 2011 5:25 pm
by JenW
The FAQ page says it can be 4 to 6 weeks for International, even though it is usually about 2.
Re: Re. missing packages: How many weeks before contacting S
Posted: Wed Nov 16, 2011 5:38 pm
by karen
Right now the international stuff seems to be slower than normal- the UK in particular is crummy.
The best thing to do is to ask at your local post office- sometimes they're held there so they can collect the customs fees on the package.
We ship everything insured, so it will get taken care of, but we can't file the insurance claim until after 6 weeks have elapsed for an international package.
Re: Re. missing packages: How many weeks before contacting S
Posted: Thu Nov 17, 2011 7:23 am
by Charz
I agree that the international packages can be much, much slower than usual lately - in the past, my orders from the US have generally arrived in 7 days. On more rare occasions, up to 14 days. I've just had a package that took 19 days, which is longer than I've ever experienced in three years of online shopping
I hope it turns up soon.
Re: Re. missing packages: How many weeks before contacting S
Posted: Mon Nov 21, 2011 11:55 am
by MyLavenderHeart
Re: Re. missing packages: How many weeks before contacting S
Posted: Mon Nov 21, 2011 12:22 pm
by JenW
I am so glad it got there!
Also, no problem about missing that info on the FAQ page. It is always good to ask if you are worried about something.