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Re: The New Site is LIVE!!

Posted: Wed Aug 27, 2014 10:30 am
by Oxana124
kris wrote:
MyLavenderHeart wrote: :?: But what does the "Recurring Profiles" in the account dashboard mean? :?:
Recurring profiles is a feature that is not in use at this time - it is essentially a recurring subscription payment option, where you would be charged a certain amount on a recurring schedule. Just a feature that comes standard on the platform... Maybe Karen can think of some use for it down the line... :)
Maybe a subscription box? Kind of like the Mystery Adventure Club. That would be so fun! :)

Re: The New Site is LIVE!!

Posted: Wed Aug 27, 2014 4:01 pm
by kris
naughtykittens wrote:I can't find the Black Label devil's food cake lip balm on the new site. Has it been discontinued, or did it just go missing for a while? :)
Still there - http://www.silknaturals.com/store/index ... ke-bl.html

The Advanced Search (bottom of screen) is great for finding things by name if you can't locate it otherwise.

Re: The New Site is LIVE!!

Posted: Mon Sep 01, 2014 4:32 pm
by Colleen
I have $36.98 in my cart before tax or shipping and it is giving me 34 points. It says that you get a point for every dollar spent but then it is only showing 34. I just thought I should mention it in case there is something not working properly.

Re: The New Site is LIVE!!

Posted: Mon Sep 01, 2014 4:45 pm
by Colleen
The discount code isn't working for me. Is it over? I didn't see a date for when that would end.

Re: The New Site is LIVE!!

Posted: Tue Sep 02, 2014 8:06 am
by Aden
Colleen wrote:The discount code isn't working for me. Is it over? I didn't see a date for when that would end.
From memory, it ended on the 31st August. I missed it too by only a few hours, as I forgot the time difference between NY and Australia. :(

Re: The New Site is LIVE!!

Posted: Tue Sep 02, 2014 6:36 pm
by Colleen
Thanks, I guess I missed the deadline. I have been a bit sick this week.

Re: The New Site is LIVE!!

Posted: Fri Sep 05, 2014 10:56 pm
by makeupgeek
Looks like the values for hair color and skin tone have been swapped. I see a lot of hair color: fair skin tone: brunette and the like in reviews.

Re: The New Site is LIVE!!

Posted: Fri Sep 12, 2014 8:25 pm
by feyith
Hi Karen,

I'm not getting a reset link for

Thank you pretty lady!

Re: The New Site is LIVE!!

Posted: Sun Sep 14, 2014 2:16 am
by Xarata
I just used the link on the website to reset mine- it still let me use my old info

Re: The New Site is LIVE!!

Posted: Sun Sep 14, 2014 9:35 am
by karen
I just emailed you Feyith!

For some reason some of the various email services aren't delivering the email that we send. If you don't see it in 5 minutes just email us through the site, and we'll reset it for you right away.