Silk Naturals

Hi Karen,

I'm a new customer (another person from Chanty's website). I actually made my first purchase yesterday, and I am in Canada, but I didn't know about the tax. I guess $5 + the tax is okay for a one time thing, but I will certainly try to avoid it in the future.

I would very much appreciate receiving packages through in-country postage. That is very kind of you! I don't know that it would be a lot faster, but it would certainly allow Canadians like me to order more without running into this issue.

Thanks!

Diana

Diana -- you are only charged the fee if customs decides to take a look at your package; they may not. I believe they are a bit more strict this time of year due to Christmas and many large packages coming into the country, but I could be wrong.

Canada Post is notoriously slow, but I think it's particularly bad due to customs -- I've had them hold my packages a week or more before. Once it actually gets in the country, the packages are faster and somewhat more reliable. I live in Vancouver and it takes me a few days - a week to get post from the East.

Toby wrote:Diana -- you are only charged the fee if customs decides to take a look at your package; they may not. I believe they are a bit more strict this time of year due to Christmas and many large packages coming into the country, but I could be wrong.

Thanks! I guess I'll see what happens.

In Poland the limit's 22 EUR (around 31 USD as of now). There's a handling fee as well.

For Holland, the official limit is 22 euro's. However it happens only rarely that they actually charge it. I guesstimate that I have ordered at least 15 times from the USA and I never got charged. Beauty bloggers who order a lot experienced it 2 or 3 times out of all their packages. I believe the informative website says that it is officially obliged to pay the customs even if you are not charged. I think this is good to know; I don't know anyone who experienced trouble with it but still... I'm not so keen on calling them about it in case that would make them check packages to my address extra-carefully.

In Israel we seem to get charged at everything above 100$,
but it seems to be random and I dont know the official limit.

Toby wrote:Canadians are also charged a $5 handling fee on top of taxes. Still better than UPS & its exorbitant $30-ish handling fee, though!

I only pay the $5.00 on larger orders that are held by Post Office. $30.00 and up seems to be the flag for them. However, I have placed $30.00 orders from SN and came right to my door with no extra charges.

If held by the Post office, it is the $5.00 handling fee plus the GST/PST value on the order. I am in Ontario. My answer is to place smaller orders.

Thanks Karen for the offer to place two small orders within 24 hours but still qualify for the free eye shadow if over $30.00 is purchased.

I agree Toby the couriers are much more expensive.

I am not sure what the official limit is for Ireland, but except for one order from iherb.com that was 150 USD, I have never had to pay anything on any orders. Many of them over 100 USD.
Hope this helps someone from Ireland.

I received a package yesterday, which I know was over $30 (as I chose a free eyeshadow) but on the customs form it said $19 something, so I guess your software is still underestimating? I just thought I would let you know in case you want to correct this.
Thank goodness (as I am a total internet shopping junky) our customs limit is $1000, so it doesn't make much difference one way or the other to me