Shipping cost problems since site re-arranged?
Shipping cost problems since site re-arranged?
Anyone else notice a jump in the shipping prices since the samples were moved to the main product page in the drop down selector? I just added 2 skin care samples (5ml) and my shipping went from $5.75 to $10.00!! i assume this is a bug as maybe the shipping is being calculated on the large size rather than the sample size, but I wanna order now so i can get the clearance lippies, but don't wanna pay an extra $4.25 for 2 samples. Maybe Karen or JenW will see this and be able to chime in....
Re: Shipping cost problems since site re-arranged?
i agree, i think i had this problem too. to be honest, i was SO excited to get the clearance lippies, scrub, lotions, gumablls etc. that i checked out anyway, but my shipping seemed really high ($7 something, and I also had two skin care samples).
i thought it might be because i ordered both new lotions and the clearance scrub...
but it would be great to hear it was a fluke!
i thought it might be because i ordered both new lotions and the clearance scrub...
but it would be great to hear it was a fluke!
Re: Shipping cost problems since site re-arranged?
tierra wrote:i agree, i think i had this problem too. to be honest, i was SO excited to get the clearance lippies, scrub, lotions, gumablls etc. that i checked out anyway, but my shipping seemed really high ($7 something, and I also had two skin care samples).
i thought it might be because i ordered both new lotions and the clearance scrub...
but it would be great to hear it was a fluke!
Same here. I also had two samples and shipping jumped but I ordered anyway!
Re: Shipping cost problems since site re-arranged?
I'm looking into it right now...
The other samples are still available- so you can order that way still and the weight will be right.
The sugar scrub is heavy- the shipping weight is 3 ounces (roughly the same weight as 12 eye shadows).
The other samples are still available- so you can order that way still and the weight will be right.
The sugar scrub is heavy- the shipping weight is 3 ounces (roughly the same weight as 12 eye shadows).
"If it doesn't keep me up at night- it's not worth doing"- Ina Garten
Re: Shipping cost problems since site re-arranged?
I tried putting samples and then full sizes of the same products in the cart and shipping was the same for both of them. Bummer I already ordered
edit: I redid my cart and shipping was the same, apparently I did order from the sample section
edit: I redid my cart and shipping was the same, apparently I did order from the sample section
Last edited by clivia on Thu Feb 04, 2010 9:58 pm, edited 1 time in total.
Re: Shipping cost problems since site re-arranged?
Ha...Karen beat me to the post.....
Just order skincare samples from the Sample heading for now if you see a jump in your shipping.
Just order skincare samples from the Sample heading for now if you see a jump in your shipping.
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Re: Shipping cost problems since site re-arranged?
Oh fudge. I have to email some folks, and think on it for a while. Just order samples from the sample section for now. I'm sorry for the inconvenience.
"If it doesn't keep me up at night- it's not worth doing"- Ina Garten
Re: Shipping cost problems since site re-arranged?
Yes I am having this problem too... my cart is currently at $6++ and my shipping is $5++! *faints* In my previous order, I had $37 worth in items and my shipping came up to only $6.50.
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Re: Shipping cost problems since site re-arranged?
my shipping was $7 something, which is a little higher than usual, but at least i also bought like...everything including sugar scrub and a lotion bar.
Samantha
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"Are you a master of your destiny or a slave to your fear..."
Can't live without colors: Highbeam, Homecoming Queen, Sassy, & Cider
http://sapphiresandstilettos.blogspot.com
http://xarataproject.blogspot.com
Re: Shipping cost problems since site re-arranged?
The weights are correct for the full sized skincare...they just weigh a significant amount more than a powder or lippie.
However, we are still working on how to seperate the full size weight from the sample if you order a sample from the full sized skincare product page. There is not that much difference in weight from a powder sample to full size....the jar is what is most of the weight in that case.
However, we are still working on how to seperate the full size weight from the sample if you order a sample from the full sized skincare product page. There is not that much difference in weight from a powder sample to full size....the jar is what is most of the weight in that case.
Your Silk Naturals Forum Cruise Director!
1Olive:14 Ivory
Faves-
Lips: Maiden & Nectar
Eyes: Phantom, Linen, & Fusion + Tarnish
Skincare: BHA & Awesome Sauce
Email a pic for foundation help: colorquestions dot silkmakeup at gmail dot com
1Olive:14 Ivory
Faves-
Lips: Maiden & Nectar
Eyes: Phantom, Linen, & Fusion + Tarnish
Skincare: BHA & Awesome Sauce
Email a pic for foundation help: colorquestions dot silkmakeup at gmail dot com