Problem redeeming points

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Claire
Posts: 6
Joined: Wed Dec 15, 2010 12:48 pm

Problem redeeming points

Post by Claire » Thu Jan 20, 2011 8:44 am

*Post deleted by Claire*

I've emailed & waiting for it to be resolved~
Thanks for the heads up!
Last edited by Claire on Thu Jan 20, 2011 12:19 pm, edited 1 time in total.
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JenW
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Posts: 3652
Joined: Tue Feb 19, 2008 10:01 pm

Re: Problem redeeming points

Post by JenW » Thu Jan 20, 2011 10:12 am

Hi Claire,

It can definitely be resolved, but the forum can't really help much with a Customer Service issue, which is why we generally don't encourage posts here about those kinds of things. It is not that we are trying to hide anything, but that you get the most prompt service by skipping the steps that can't help the situation. I am here to reassure you that it will be corrected, but you need to email through the website so we can get all of your information in a private manner which also protects you as the customer. Someone will be able to re-award the points you have earned, once we take a moment to get it all sorted.

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